SMEs make up a significant proportion of the economy today, so let’s take a look at some of the key things they need to be successful.

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1. Good tech

In 2019, technology is still king, so your business needs an IT infrastructure that meets your needs and the needs of your customers. This includes a website compatible with various devices that is complete with a secure payment platform and software that helps you to keep customer records and financials organised and up to date. 

2. A high-quality communication system 

Communication with customers is vital. You will need a dedicated phone line for customers to call that is open 24/7, if possible. Opting for a hosted VoIP system makes sense, as this offers flexibility and expansion capabilities and does not need significant initial investment in hardware. These systems are also very reliable.

3. A social media presence

A Facebook and Twitter presence and a presence on business platforms such as Yell and LinkedIn are key in today’s world. 

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According to research by Transparency Market Research, the value of the global VoIP market will grow to over $135bn (£106bn) by 2020 and the number of users will reach 350 million.

If you feel that your small business could benefit from VoIP, why not contact a leading international VoIP wholesale provider such as https://www.idtexpress.com/blog/2018/02/27/expect-international-voip-wholesale-provider/ to find out more?

4. A robust business plan and strong cash management

A realistic, detailed and workable business plan is vital. This … Read More